A reputable facility will require you to come in with your dog prior to them accepting your dog. You should not, however, pay a fee for this initial visit. A good facility should ask you many questions such as what is your dog’s personality, what is their temperament, are they good with other dogs, do they require medications, do they have any special needs, etc. Check out the facility and meet the staff. Ideally, the staff should be professional and great with dogs.
There shouldn’t be dogs barking incessantly for attention. The dogs should look calm and relaxed in the care of the dog handlers. Go over your dogs routing, feeding times, bathroom breaks, and walk schedule. Make sure you meet with everyone who will be working directly with your dog and check on their experience and expertise.
Be very wary of chains and franchises since there is very little regulation often with some of the larger franchises. For example, there can be a fantastic facility in one state and a subpar facility another state. Treat each location as a separate entity and do you due diligence.
There should be someone answering and welcoming clients many others in the back with the dogs.
- Check the policies and references for any boarding facility
- Ask to speak with the people who will be working with, and taking care of, your dog
- Bring extra food, vitamins, supplements, treats, and medications (if applicable)
- Bring their food and water bowl
- Give the caregivers the times when your dog eats and how much they should be fed
- Be clear that they are only to give your dog his / her food and not any of the food at the boarding facility (not even treats / no exceptions)
- List any allergies or medical issues
- Bring your dog’s bed and / or blanket
- Include a t-shirt of another piece of clothing with your scent so your dog can feel more comfortable
- Provide a list of emergency numbers: your number, veterinary, family, friends, neighbors, etc
- Provide health records from your vet
